DSConnect — the platform behind our work

One platform.
Your customer pipeline, dashboards, automation, and follow-up.

DSConnect is where most of our clients’ customer systems live. Configurable, Australian-aligned, and delivered with the implementation and training included — not handed over with a login and a wish-you-luck.

Designed to meet the Australian Privacy Principles and security legislation. Configured to your business — not somebody else’s template.

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Why DSConnect

Three things that make the platform actually work for an Australian small business — instead of just looking impressive in a demo.

One platform, one login

CRM, dashboards, marketing automation, online booking, invoicing, and reporting in a single configurable platform. Stop swivel-chairing between five tools that don’t talk to each other.

Built for Australian compliance

Designed to meet the Australian Privacy Principles and security legislation. We configure access controls, retention, and audit trails as standard — not as an upsell.

Implementation included

You don’t get login credentials and a YouTube playlist. We configure the pipelines, design the dashboards, run the training, and stay on hand to keep it working as your business changes.

What’s inside

The capability set, grouped by what each part of your team cares about.

Customer pipeline

  • Configurable sales and service pipelines
  • Lead scoring, routing, and follow-up automation
  • Unified communication history per contact
  • Two-way SMS and email built in

Dashboards & reporting

  • Pipeline health, lead source return, conversion velocity
  • Rep performance and data quality scorecard
  • Monthly data health report (for retained clients)
  • Pipe data out to Looker Studio or Power BI if you need deeper analysis

Marketing & automation

  • Email and SMS campaigns from one platform
  • Multi-step nurture sequences with branching logic
  • Forms and landing pages connected to the pipeline
  • Review request and reputation management

Security & access

  • Multi-factor authentication enforced on every account
  • Role-based access — your sales team sees sales, payroll sees payroll
  • Documented vendor and processor register
  • Quarterly access reviews and offboarding hygiene built into the engagement

When DSConnect isn’t the right fit

We’d rather tell you in the first call than waste a quarter pretending otherwise.

  • ✗Enterprise B2B sales with multi-tier approval flows, complex quoting engines, or deep CPQ — HubSpot Enterprise, Salesforce, or Microsoft Dynamics usually fit those teams better.
  • ✗Real-time ERP integration (accounting, inventory, manufacturing) where DSConnect would just be one node in a much larger stack.
  • ✗Highly regulated industries that mandate a specific named vendor for compliance reasons.

How pricing works

Monthly subscription, sized to you.

DSConnect is a monthly subscription priced on user count and the modules you turn on. We quote it in discovery, so you know what you’re committing to before you sign anything.

Setup and data configuration is a separate one-off engagement, quoted on the scope of your migration and initial configuration.

Common questions

What does DSConnect cost?
A monthly subscription, sized to your user count and the modules you turn on. We quote it transparently during discovery before you commit. Annual billing typically saves around 10%.
Where is our data stored?
DSConnect is built to meet the Australian Privacy Principles and security legislation, including consent capture, retention controls, and access discipline. We can walk you through the specifics of where individual data sets sit during discovery — happy to put it in writing.
How does the setup process work?
A discovery call to scope what you actually need, then a fixed-fee setup engagement (audit, migration, configuration, training) — usually 4–8 weeks. After that, your DSConnect subscription continues monthly, with an optional administration retainer if you want us to keep running it.
Can we migrate from our existing CRM?
Almost always, yes. We have migrated from HubSpot, Salesforce, Pipedrive, Zoho, spreadsheets, and Outlook contacts. We start with a read-only audit, produce a written field-mapping plan, run a test migration, then go live in a phased cutover. Nothing destructive without your approval.
What happens if we outgrow it?
Your data is exportable, the configuration is documented in a playbook you own, and we will tell you honestly if you have hit the ceiling. If a bigger platform becomes the right fit, we will help you plan that migration too — even if it is away from DSConnect.

See DSConnect in action.

A 30-minute demo walking you through how it would work for your business — pipeline, dashboards, the lot. No high-pressure close-the-deal-today script.

Book a demo